Refund Policy

Your satisfaction is our priority. If you return a product within 14 days of delivery, we will issue a full refund once the product has been received and inspected. Refunds will be processed through your original payment method within 5–7 business days.

Please note:

  • Shipping fees are non-refundable.

  • Refunds are not available for opened or used products due to health and safety regulations.

  • Damaged or faulty products will be refunded or replaced at no additional cost.

Refund Eligibility

Damaged or Defective Products

We take pride in the quality of our products. If you receive a damaged or defective item, please contact our Customer Service team at info(@)swedgm.com within 30 days of receiving your order. We will be happy to assist you and provide a replacement or refund.

Incorrect Items

If you receive an incorrect item in your order, please contact us within 30 days of receiving the product. We will arrange for the correct item to be sent to you, or we will issue a refund.


Dissatisfaction with the Product

If you are not satisfied with your purchase for any reason other than those mentioned above, please contact us within 7 days of receiving your order. While we may not offer a refund in such cases, we will do our best to address your concerns and find a suitable solution.

 

Return Process

Contact Customer Service
To initiate a return, please contact our Customer Service team at info@swedgm.com with your order number, details of the issue, and any supporting photographs for damaged or defective items.

Approval and Instructions
Once your return is approved, we will provide you with instructions on how to return the item. Please follow the instructions carefully to ensure a smooth return process.

Return Shipping
Customers are responsible for the return shipping costs unless the return is due to a mistake on our part (e.g., damaged, defective, or incorrect item). We recommend using a trackable shipping service to ensure the safe return of the product.

Refund Process

Inspection
Upon receiving the returned item, we will inspect it to ensure that it meets the eligibility criteria for a refund.

Refund Issuance
If the return is approved, we will process the refund to the original payment method within 10 business days.